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GENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
However, during this epidemic, we are improving our delivery process to make your packages even safer, so there may be a 2-3 day delay in processing your orders.
SHIPPING FEES & TIMELINES(GLOBAL)
Free Shipping Worldwide Over $59.99
Free Shipping Worldwide Over $60
| SHIPPING TIMELINES | SHIPPING FEE | ORDERVALUE |
| General Shipping (18-30 business days) | $6.99 | below $59.99 |
| General Shipping (18-30 business days) | 0 | over $60 |
| Expedited Express (7-14 business days) | $9.99 | $0 |
Note* Shipment within 8-72 hours after payment, the above time is calculated from the start of delivery
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
bunnykachu does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Please feel free to contact bunnykachu@hotmail.com