Q: Do you guarantee your products?
A: We stand by our products with a 100% satisfaction guarantee.
Q: How often are new products added?
A: We add new merchandise to our store on a weekly basis. If you see something that you like, be sure to add it to your cart and checkout because some of our items are only available for a limited time in limited quantities!
Q: How do I contact customer service?
A: You can contact us by email: bunnykachu@hotmail.com. You can also send us a message through the Facebook homepage. Please give us some time, we will get back to you within 24 hours, thanks!
Q: What if I need to change or cancel my order?
A: We will process your order within 24 hours of receiving your order, during which you can contact us to change or cancel your order. Once this time is exceeded, you need to pay 25% of the fee. If your order has been shipped, we cannot change or cancel the order.
Q: How do I use the discount code?
A: Please remember your discount code, fill it when you at checkout, the discount will be displayed before payment.
Q: How do I know my order status?
A: Once shipped, you will receive an email with the tracking number. You can check the logistics by yourself or contact us to provide you with the latest logistics status.
Q: What to do if the item you ordered is somehow damaged?
A: Our Shipping Team will check it very carefully before its delivery. This is why it is very unlikely that your item will be damaged. Nevertheless, if that happens, you must inform our Customer Service immediately through the "Contact Us" Page or sending us a Email to cicibili@outlook.com. We offer exchange or refund within 7 days.
Q: What if the logistics shows "Delivered" but I did not receive the package?
A: First, you can ask your family member whether they have signed for the package. If not, please send us an email containing your order number and we will solve the problem for you.
Notice: if you still haven't found your answer after reading this page, please contact us: bunnykachu@hotmail.com